WHEN WILL MY ORDER BE HANDLED?
Order filling and shipping will be occurring during open store hours weekdays from 9:00 AM to 5:00 PM Eastern time. When you give us an e-mail address or phone number, we will use the best method to contact you if we have any questions about your order. All foreign responses need to be by e-mail.

WHAT ABOUT ITEMS NOT IN STOCK?
For domestic shipments, if you so instruct us when placing the order, we will back order items we know will be available in the next four weeks. Some products made in other countries and some seasonal products are notorious for being unavailable for long periods of time. Some bead finishes are included in this category. We will periodically post product shortage alerts when we have a persistent shortage.

I’M MAKING A LEATHER DRESS, WHAT CAN I EXPECT?
If you are ordering leather, or any other natural material, it helps us pull the best we have for that project if you use the comment field of the order to tell us what plans you have for the product.

HOW WILL I KNOW WHAT IS BEING SHIPPED AND FINAL COST?
If, when your order is pulled and shipped, some items you ordered are not available our staff will send a copy of the actual invoice to your e-mail address. This will advise you of the final charge to your credit card that you supplied.

WHAT CAN BE SHIPPED OUTSIDE THE UNITED STATES?
Not all items in our catalog are available for shipment outside of the United States. Any product that requires Fish and Wildlife inspection to leave the country or enter another country is not available at this time. They include but are not limited to: Deer hides, deer tails, deer toes, deer antler, and any other deer parts, Elk hides, porcupine quills and hair, turtle shells, coyote and porcupine claws, and any other real wild animal parts. No kits with these items in them are available as well. It is also illegal to ship out of the country shells which include; shell hishi, conch, abalone, cowrie, dentalium, and clam.

WHAT CREDIT CARDS DO YOU HONOR?
We accept VISA, MASTERCARD, and DISCOVER. We must have your phone number and the expiration date with the card number. You will be notified by e-mail prior to shipment if the card you offered is rejected. You will have two days to correct the charge account.

CAN I ORDER COD?
Sorry, no COD orders are accepted through the web door.

WHAT IF I WANT TO PAY BY CHECK OR MONEY ORDER?
When you check out, you will have a choice of paying by credit card or it will ask you to “Generate Mail-in Order Form”. Using that option, you will print out your order and follow the instructions on the printed out form for mailing it in.

WHAT’S YOUR RETURN POLICY?
We guarantee no hassle when you need to return items within 15 days of receipt. If it is not right for your project, contact us and we will make it right or refund your money. Your return shipping will also be refunded if it was our error, but all returns need an authorization from us before you send it.

SHIPPING?
All retail orders over $25 made through the web door are shipped UPS Ground or U.S.P.S. Priority Mail at $12.95 per order shipping and handling to anywhere within the continental United States. All pre-paid retail orders of over $150.00 will be shipped free in the continental USA. All orders of $25 or less are shipped by U.S. Mail at $6.95 shipping and handling cost. For orders to Alaska and Hawaii we will find the best shipping option and charge actual shipping cost. All shipments outside the United States are via U.S. Air Mail and are charged in the final invoice at the U.S. Postal Service quoted cost for your package size and weight. For these shipments, you may request a shipping quote with your order in the check out page comment section and include an e-mail address. For Dealer shipments see Dealer catalog.

PURCHASE ORDERS FROM PUBLIC AGENCIES?
We will accept purchase orders if you agree to pay within 30 days of shipping invoice date. Please clearly indicate that agreement on the purchase order. Shipping is at-cost, as free shipping promotions do not apply when the order is not pre-paid by check or credit card. To place your first PO please have your purchasing agent contact us by phone (800-652-7192) to arrange for on-account handling of your institution's or school's purchase orders. These orders need to be signed by the authorized purchasing agent and submitted by e-mail, FAX, or mail. You can use the website's off-line order to create the product list for your order. We can provide a shipping cost estimate from your off-line order submitted to us.

HOLIDAYS?
Note that we are closed on the following Holidays in addition to snow blizzards, which are holidays in the Upper Peninsula of Michigan:
• New Years Eve and Day
• Memorial Day
• Fourth of July
• Labor Day
• Thanksgiving
• Christmas Eve and day

PRICES SUBJECT TO CHANGE WITHOUT NOTICE?
Prices posted on the web catalog will be honored when you post your order. If your order is in a higher quantity discount offered in our store or on our physical catalog, we will re-adjust your price at invoicing.

DO YOU HAVE A DEALER PROGRAM?
If you have a place of business and are re-selling supplies purchased from us, go to the Dealer Page for more information.